Refund Policy

Refunds for Best Pay purchases

Last updated October 15, 2026

This policy covers purchases made directly from Best Pay LLC through bestfortifiedpay.com — currently, Best Pay's own digital products (such as the Phantom Receipt Verifier Kit and Evidence Export), Best Pay Membership and the Phantom Receipt License subscriptions, Best Pay's fixed-price setup packages (Starter and Launch Kit), and Watertight Integrity's own service fee. It does not cover payment for the underlying contractor work itself, which is arranged directly between you and the contractor.

Digital products (e.g. the Phantom Receipt Verifier Kit)

• Because this is a digital download delivered immediately after payment, all sales are final once the download has been accessed, except as described below.
• You're entitled to a full refund if: the payment succeeded but the download was never made available to you due to a technical error on our end, or the delivered files are materially different from what was described at checkout.
• To request a refund under this policy, email us within 14 days of purchase with your payment confirmation (email or Stripe/Coinbase Commerce receipt).

Subscriptions (Best Pay Membership and the Phantom Receipt License)

• Cancel any time by emailing ibg@bestfortifiedpay.com from the address you subscribed with. Cancelling stops all future charges.
• We do not refund the month you have already been billed for; your subscription stays active until the end of it.
• You're entitled to a full refund of a charge if we billed you in error, or billed you after you asked us to cancel. Email us within 14 days of the charge.
• Usage charges (events or receipts beyond your allowance) are for work already done and are not refundable, except where we billed the wrong amount.

Evidence Export

• Evidence Export is a $99 digital product, one export per purchase, delivered as soon as you submit your receipt.
• You're entitled to a full refund if payment succeeded but we could not produce the export from a valid receipt because of a technical error on our end, or the delivered files are materially different from what was described at checkout. Email us within 14 days of purchase with your payment confirmation.
• The export is a technical verification of the receipt you provide, not a legal certification of admissibility. A receipt that fails verification still produces a report saying so; that is the product working, not a reason for a refund.

Setup packages (Starter and Launch Kit)

These are fixed-price services, and the scope written on the packages page is the scope you bought. If, within two weeks of delivery, something does not match that written scope, tell us and we will fix it. If we cannot, we will talk about a refund. Your domain name and Stripe's card fees are paid by you directly to those companies and are not part of what Best Pay charges, so they are not refunded by Best Pay.

Watertight Integrity's service fee

• If you paid Watertight Integrity's own flat service fee (separate from anything owed to a contractor directly) and Watertight Integrity was unable to match you with a contractor for the request you submitted, that fee is fully refundable — email us and we'll process it.
• If a contractor was matched and the fee was for that matching/booking service itself, the fee is non-refundable once the match is made, regardless of how the underlying job between you and the contractor turns out — that part of the transaction is between you and the contractor, not Best Pay.

How refunds are processed

Approved refunds are returned to the original payment method — through Stripe for card/Apple Pay/Google Pay payments, or through Coinbase Commerce for cryptocurrency payments — typically within 5-10 business days, depending on your bank or wallet provider. A stablecoin (USDC) payment made through Stripe is refunded in stablecoins to the wallet that made the payment, not to a bank card or bank account. A refund does not remove the original transaction's sealed record from Best Pay's evidence ledger (see our Privacy Policy); the ledger will show both the original charge and the refund.

How to request one

Email ibg@bestfortifiedpay.com with the email address you used at checkout and, if you have it, your payment confirmation. We'll respond within a few business days.

Changes to this policy

We'll update the "Last updated" date above whenever this policy changes, and post the new version here.

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